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Choosing a new car lease is a big decision, and customer reviews can make all the difference. They help you understand what real people think about a company’s service and give you confidence that you’re making the right decision.
But not all reviews are what they seem. Fake feedback has become a growing problem online, making it harder for customers to know who to trust. That’s why in April 2025, the UK government introduced new rules banning fake reviews – giving you more protection when shopping or leasing online.
At Jurni, we’ve always believed in transparency, which is why we’ve partnered with Feefo to obtain verified customer reviews for years. Here’s what the new government changes mean and how, with Jurni, you can trust every review you read.
Government crackdown on fake reviews
In April 2025, new regulations made it illegal for businesses to:
- Post fake reviews or pay for fake positive feedback.
- Fail to take reasonable steps to check that reviews are genuine.
- Hide or selectively remove negative reviews to make a company look better than it really is.
These rules aim to make online shopping, including car leasing, fairer and more transparent. You should always know whether the company you’re dealing with has earned its reputation through genuine feedback, not paid promotions or manipulated ratings.
Why genuine reviews matter when leasing a car
Leasing a car is a big decision, and we know you want to feel confident you’re choosing a broker you can trust. With so many options available, reviews are often the deciding factor. But if those reviews aren’t real, they can lead you down the wrong road.
That’s why at Jurni, we take feedback seriously. We want you to have complete confidence that every review you read about us reflects a real customer’s experience.
Why Jurni uses Feefo
We partner with Feefo, an independent review platform trusted by thousands of brands worldwide. Unlike some review sites, Feefo only collects feedback from verified Jurni customers – so you know that every star rating and every comment comes from someone who’s actually leased a car with us.
We’re proud to say Jurni is rated Exceptional on Feefo, with an average score of 4.9 out of 5 stars. That rating reflects the genuine experiences of real customers who’ve trusted us to find their perfect lease deal.
This means:
- No fake reviews – every customer is invited directly by Feefo to leave feedback.
- Total transparency – you see the good, the bad, and everything in between.
- Real insights – our customers’ voices help you make the right decision.
By working with Feefo, we’re able to build trust and give you a clear picture of the service we provide.
How we monitor feedback across the web
While Feefo is our main platform for collecting verified reviews, we don’t stop there. We also keep an eye on feedback from other channels like Google and social media to make sure we’re getting a complete view of our customers’ experiences.
This helps us:
- Spot areas where we can improve.
- Celebrate when our team goes above and beyond.
- Ensure we’re always delivering the best possible leasing experience.
We’re constantly learning from our customers and using that feedback to make Jurni better.
What this means for you
With the government’s ban on fake reviews now in place, choosing a trusted leasing broker has never been easier. At Jurni, you can rest assured that:
- Every review you read is genuine.
- Our ratings reflect real experiences.
- We’re committed to honesty, transparency, and customer care.
We believe you deserve complete confidence when choosing your next lease deal – and that starts with authentic feedback from real people, just like you.
See what our customers are saying
Want to know what leasing with Jurni is really like? Take a look at our verified Feefo reviews and see why our customers rate us so highly.
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